Shipping & Returns Policy

Clean Carts – Delivering Premium, Clean Vapes Safely and Responsibly

Welcome to the official Shipping and Returns Policy page for Clean Carts. We’re committed to ensuring that every order is delivered efficiently, discreetly, and reliably—because you deserve a worry-free experience from checkout to first hit. Below, you’ll find everything you need to know about our shipping process, timeframes, packaging, return qualifications, refund eligibility, and more.

At Clean Carts, our promise extends beyond product quality. It includes safe delivery, transparent return policies, and timely resolution to any rare issues that may arise.

Shipping Overview

We currently offer fast, secure, and discreet shipping on all Clean Carts orders. Our fulfillment process is designed to balance speed, accuracy, and privacy—ensuring you get your products quickly and confidently.

Order Processing Times

  • Standard Order Processing: 1–2 business days

  • Weekend Orders: Orders placed Friday–Sunday will be processed the next business day

  • Holiday Delays: Processing may be delayed during major holidays or high-volume periods, but we’ll notify you if any extended delays occur.

Once your order is processed, you will receive a shipping confirmation email with your tracking number and carrier details.

Estimated Delivery Times

  • Express Shipping (US): 6 – 24 hours

  • Standard Shipping (US): 1–3 business days (when available)

  • International Shipping: Not currently offered

Delivery times may vary based on your location, weather conditions, carrier volume, or public holidays. If your tracking number hasn’t updated within 72 hours, please reach out to us—we’ll help track your package.

Shipping Methods & Carriers

Clean Carts partners with reputable carriers to ensure safe, secure, and trackable delivery. Most orders ship via:

  • USPS (Priority or First Class)

  • UPS (Ground or Express)

  • FedEx (where available)

You may select your preferred shipping method at checkout when options are available.

Discreet Packaging

We take your privacy seriously. All Clean Carts orders are shipped in plain, unbranded packaging with no external reference to cannabis, vapes, or product types. Your discretion is protected at every stage of the delivery process.

The return address will appear as a generic fulfillment name, and billing statements will not reflect sensitive product information.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email that includes:

  • Tracking number

  • Carrier information

  • Estimated delivery date

You can track your order at any time via your account dashboard or by entering the tracking number on the carrier’s website.

Shipping Delays & Lost Packages

While most Clean Carts orders arrive on time, shipping delays may occur due to:

  • High-volume periods

  • Weather disruptions

  • Incorrect addresses

  • Carrier issues

If your package is significantly delayed or marked as delivered but not received, contact our team at sales@officialcleancartsshop.com within 7 days of the delivery date. We will investigate the issue and may offer a reshipment or store credit where appropriate.

Note: We are not responsible for packages marked as “delivered” by the carrier. We recommend checking with household members, neighbors, or your local post office before reaching out.

Wrong Address Policy

Customers are responsible for providing accurate shipping information at checkout. If you notice an address error:

  • Before shipping: Contact us ASAP to update the address.

  • After shipping: We cannot reroute the package, and Clean Carts is not responsible for lost shipments due to incorrect addresses.

Please double-check all information during checkout.

Order Cancellations

Orders can only be canceled before they ship. If your order has already been processed and a tracking number has been assigned, we cannot cancel or modify the shipment. Please reach out quickly if you need to make changes.

Returns & Exchanges Policy

Due to the consumable and sensitive nature of our products, Clean Carts does not accept returns on opened or used vape products. However, we do allow returns or replacements for qualifying issues related to:

  • Manufacturing defects

  • Hardware failure (not due to misuse)

  • Leakage or dead-on-arrival devices

Return Eligibility Criteria

To qualify for a return or replacement, the product must:

  • Be unopened, unused, and in its original packaging

  • Be returned within 14 days of delivery

  • Include your order number and original receipt

  • Be shipped back in a protective envelope or box

All returns must be pre-approved by our support team. Please email sales@officialcleancartsshop.com with a detailed description of your issue and photos (if applicable) before mailing any items back.

Unauthorized returns may be rejected and will not qualify for a refund or replacement.

Defective or Damaged Products

If you receive a damaged or non-functional Clean Cart, please contact our support team within 7 days of delivery. Include:

  • Your order number

  • Photos of the defective device

  • Description of the issue (e.g., not pulling, leaking, battery not working)

Once approved, we will issue:

  • A replacement unit

  • Or a store credit

  • Or, in rare cases, a full refund

We stand behind our product quality and aim to resolve defects quickly and fairly.

Refunds (If Applicable)

Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

Refunds may be denied or adjusted if:

  • The product was not returned in original condition

  • The issue does not meet return criteria

  • Return shipping was not completed or proof of delivery is unavailable

We do not refund shipping fees unless the error was ours.

Exchanges

We do not offer direct product-for-product exchanges. If you received the wrong item or want to swap an unopened item for another, please initiate a return (if eligible), and place a new order once the return is processed.

Return Shipping Costs

  • If the return is due to a Clean Carts error (wrong item, defective unit), we will cover return shipping.

  • If the return is due to customer preference or error, the buyer is responsible for return shipping fees.

We recommend using a trackable service and retaining proof of return until your refund or replacement is confirmed.

Chargebacks and Fraud Prevention

To protect our customers and our brand, we actively monitor all transactions for signs of fraud, abuse, or chargeback manipulation.

Filing a chargeback without contacting our support team first may result in:

  • Your account being permanently banned

  • Reporting to card processors or local authorities for fraudulent behavior

We’re happy to resolve any issue promptly and fairly—just reach out before escalating.

Contact Us

Have questions about your order, shipping status, or return eligibility? We’re here to help.

Email: sales@officialcleancartsshop.com
Response Time: Within 1–8 business hours

At Official Clean Carts Store, we stand behind our commitment to delivering premium, lab-tested, and powerful cannabis products with unmatched purity and convenience. Your satisfaction and trust are the foundation of our brand.

If anything doesn’t meet your expectations—from shipping speed to product performance—we want to know. We’re not just here to sell—we’re here to build a community of satisfied, returning customers who vape with confidence and pride.

Thank you for choosing Clean Carts. We appreciate your business and look forward to elevating your vape experience with every order.